FAQ
Frequently Asked Questions
We’ve put together this FAQ to make shopping with us easier. For anything not covered here, please reach out to support@plowesouylle.com.
When contacting us about a particular purchase, please include your Order Number (such as 015SHOP-1218) and Order Email.
Payments & Checkout
Q: Where do I enter my promo code?
A: Your discount code can be added during checkout before payment is completed.
Here’s how:
- Add your chosen product to the cart by clicking “Add to Cart.”
- From your cart, choose “PAY WITH DEBIT/CREDIT CARD” to enter the checkout process. This option can be used for both PayPal and card payments.
- Find the discount field:
- On mobile: Tap “Show order summary.”
- On desktop: Use the discount box shown on the right-hand side of the checkout page.
- Enter your code and continue with PayPal or your credit/debit card.
Q: What types of payment do you accept?
A: We offer a variety of trusted payment methods, including:
- PayPal
- Visa
- MasterCard
- American Express (AE)
- Diner’s Club
- Most major credit and debit cards
- Apple Pay
- Google Pay
Q: How much will shipping cost?
A: Our regular worldwide shipping fee is $5.99 USD.
Shipping charges can vary depending on the destination and current promotions. You’ll always see the final shipping total before payment is submitted.
Shipping Information
Q: Can you deliver to my country?
A: We ship orders worldwide.
Depending on your location, your purchase may leave from one of our international fulfillment facilities. We use the location that offers the most efficient route available for your order.
Q: What is the estimated delivery time?
A: Most orders arrive within approximately 10–20 business days after processing and dispatch.
Q: How do I follow my shipment?
A: After your order is shipped, you’ll receive an email containing your tracking number.
You can use that number on a tracking service such as 17track.net to check the latest shipping information.
Q: My tracking page hasn’t changed. Is something wrong?
A: Not necessarily. New tracking events can take 24–48 hours to appear after dispatch.
It is also common for tracking updates to pause while the parcel is moving between different carrier locations.
Q: Why did only some of my items arrive?
A: When an order contains multiple products, we may send the items in separate packages from different fulfillment centers.
Each package will have a separate tracking number, and the relevant tracking information will be emailed to you.
Changing or Canceling an Order
Q: Can I correct my shipping details after ordering?
A: Please contact us immediately at support@plowesouylle.com, as these requests can only be handled before shipping begins.
Include:
-
Order Number (for example,
071SHOP-112938) - Order Email
- Your full, updated shipping information
We will make every reasonable effort to update your order before it enters shipment processing. Once the package has been shipped, changes are no longer possible.
Q: Can I change the color, size, or quantity of an item?
A: Please email support@plowesouylle.com as quickly as possible with:
- Order Number
- Order Email
- The specific update you would like us to make
Changes may only be accommodated before the order reaches the fulfillment stage.
Q: Can I stop my order after placing it?
A: Orders may be canceled only before they are dispatched.
Please note that an applicable handling fee may be deducted from an approved cancellation. Orders that have already shipped cannot be canceled.
Problems With Delivered Orders
Q: My package was damaged during delivery. What should I send you?
A: Please email support@plowesouylle.com and include:
- Order Number
- Photos or video clearly showing the damage
- A photo of the package’s shipping label
Q: The item appears defective. How can I report it?
A: Send an email to support@plowesouylle.com containing:
- Order Number and Order Email
- Details explaining the quality issue
- Photos or video that clearly show the problem
Q: I got the wrong product or something is missing.
A: Please contact support@plowesouylle.com with:
- Order Number and Order Email
- A photo of the incorrect product, or the names of the missing products
We’ll review the order information and help determine the next steps.
Emails & Notifications
Q: My order confirmation never arrived.
A: Please check your spam or junk folders first.
If it’s still missing, send support@plowesouylle.com the name and email address you used, or believe you used, when checking out. We can then search for the purchase and resend the confirmation.
Q: I haven’t received my tracking information.
A: Tracking numbers are generally sent within 1–2 business days after the order has been processed.
Before contacting us, please check your spam or junk folder. If the tracking email is still missing after that period, our support team can investigate.