Claims & Resolution Policy

Last Updated: July 25, 2025

We want every order to arrive in the condition expected. This policy explains the process for reporting products that are damaged, defective, or different from the item originally ordered.

Please review these terms before placing an order.

1. General Policy

All purchases made through Plowesouylle are considered final sale. We do not offer standard returns or exchanges.

An exception may apply when an item is verified to have arrived damaged, defective, or incorrect, subject to the requirements and review process described below.

2. Damaged, Defective, or Incorrect Items

Customers should inspect their order as soon as reasonably possible after delivery.

Reporting Deadline:

Any claim involving a damaged, defective, or incorrectly shipped item must be reported to our support team within 7 days of delivery.

Claim Requirements:

Please send your request to support@plowesouylle.com and include:

• Your Order Number (e.g., 015SHOP-1218)
• The Order Email
• A clear description of the issue
• Supporting photos or video showing the problem

Providing complete information helps us evaluate the claim efficiently.

Review & Resolution:

Each claim is reviewed individually based on the information submitted. Where a claim is approved, the available resolution may include:

• Product replacement
• Partial refund
• Full refund

The final resolution will be determined by our team based on the circumstances of the claim.

3. Refund Processing

When a refund is approved, the funds will be returned to the original payment method used for the transaction.

Please allow approximately 7–12 business days for the refund to appear on your account statement. Actual processing time may vary depending on the relevant bank, card issuer, or payment provider.

4. Replacements & Exchanges

Plowesouylle does not offer standard exchanges.

A replacement may be provided only when a claim concerning a product that arrived damaged or defective has been submitted and approved under this policy.

5. Unauthorized Returns

Please do not send any merchandise back without prior approval from our customer support team.

Items returned without authorization will not be eligible for refund or replacement processing and may be disposed of without additional notice.

Customers should wait for specific return instructions before shipping anything back to us.

6. Contact Information

For questions concerning this policy or to submit a claim, please contact:

Email: support@plowesouylle.com
Phone: +1 (940) 283-7931

For faster assistance, please include your Order Number and Order Email when contacting us.