Return Policy
Last Updated: July 25, 2025
Our Claims & Resolution Policy
We want every order to arrive as expected. This policy explains what to do if your purchase arrives damaged, has a product defect, or contains an item that does not match your order.
Please take a moment to review these guidelines before placing your order.
1. Our General Policy
Because our products are sold on a final-sale basis, we do not accept regular returns or exchanges.
We may provide a resolution when an item is confirmed to have arrived damaged or defective, or when the incorrect product was shipped.
2. If There Is a Problem With Your Order
Please inspect your package and products promptly after delivery.
7-Day Reporting Requirement:
Any damage, defect, or incorrect-item issue must be brought to our attention within 7 days after delivery.
How to Submit a Claim:
Email support@plowesouylle.com and include the following:
-
Order Number (for example,
015SHOP-1218) - Order Email
- A brief but detailed description of what went wrong
- Clear photos or video that show the issue
Providing complete information helps us review your request without unnecessary delays.
Review & Resolution:
After receiving your claim, our team will assess the circumstances and determine the appropriate solution.
Depending on the individual case, an approved resolution may include:
- A replacement
- A partial refund
- A full refund
The final resolution is determined at our discretion after reviewing the claim.
3. How Refunds Are Issued
When a refund is approved, the amount will be returned to the payment method originally used for the order.
Please allow around 7–12 business days for the refund to appear on your statement. Your bank or payment processor may require additional processing time.
4. Replacement Policy
We do not provide exchanges between products.
A replacement can be considered only when the original item is confirmed to have arrived defective or damaged and the corresponding claim has been approved under this policy.
5. Please Do Not Send Items Back Without Approval
Do not mail any merchandise back to us unless our support team has specifically authorized the return.
Products sent to us without prior authorization will not be eligible for refund or replacement processing. Unauthorized returns may also be discarded without notice.
6. Need Assistance?
Our support team is available to help with questions about claims and product issues.
Contact us at support@plowesouylle.com and include your Order Number (e.g., 015SHOP-1218) and Order Email so we can locate your purchase and review the issue more efficiently.