Shipping Policy
Last Updated: July 25, 2025
We want your order to arrive as smoothly and efficiently as possible. The information below explains our order processing timelines, shipping estimates, tracking procedures, and how we handle common delivery-related situations.
1. Order Processing
Most orders are processed and prepared for shipment within 3 business days after the order is placed.
This preparation period may include order verification, product inspection, packing, and coordination with the appropriate shipping carrier.
Orders placed on Saturdays, Sundays, or public holidays will begin processing on the next business day.
2. Shipping Cost & Estimated Delivery
After your order has been dispatched, the standard shipping terms are:
- Worldwide Shipping Fee: $5.99 USD
- Estimated Transit Time: 10–20 business days
Including the initial processing period, the overall estimated delivery timeframe is approximately 13–23 business days.
Please note that these are estimated delivery periods and are not guaranteed arrival dates.
3. Possible Shipping Delays
While we work to support timely delivery, certain circumstances outside our reasonable control may cause delays.
These may include:
- Customs inspections, clearance procedures, or border processing
- Carrier interruptions, transportation delays, or other logistical issues
We appreciate your patience and understanding when your shipment is affected by such circumstances.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can enter the tracking number at:
Please allow several business days for tracking activity to appear or update after the shipment confirmation has been issued.
5. Split Shipments
Orders containing multiple products may be fulfilled from different locations and therefore may arrive in separate packages.
This arrangement can allow individual products to be processed and delivered more efficiently.
Each shipment will have its own tracking number, and separate shipping confirmation details may be provided for each parcel.
6. Changes to Your Order
Requests to change order information are highly time-sensitive.
If you need to update your shipping address, recipient information, phone number, product size, color, quantity, or another order detail, please contact us as soon as possible.
We strongly recommend submitting your request within 12 hours of placing your order and before fulfillment or shipment processing begins.
Please provide:
- Order Number and Order Email
- A clear description of the requested change
We will make reasonable efforts to accommodate eligible requests, but changes cannot be guaranteed once your order has entered the fulfillment process.
7. Unsuccessful Delivery Attempts
If the carrier cannot complete delivery, the package may be held at a local delivery facility.
Please use the tracking information to contact the relevant carrier and ask about available redelivery or collection options.
Plowesouylle is not responsible for packages returned because an incorrect or incomplete address was provided by the customer or because the package was not collected within the carrier's required timeframe.
8. Tracking Information Has Not Updated
Temporary gaps in tracking information can occur while a package is traveling between carrier facilities or transportation stages.
As a general guideline, if your tracking history shows an event within the previous 7 days, your shipment should generally still be considered in transit.
If there has been no tracking activity for more than 7 consecutive days, please contact our support team so we can assist with further review.
9. Lost or Missing Packages
If your tracking information has remained inactive for more than 7 consecutive days, please contact us so that we can request an investigation with the shipping carrier.
If the carrier confirms that the parcel has been lost in transit, we will arrange a replacement shipment at no additional shipping charge.
Please note that when carrier tracking confirms a package as “Delivered,” the shipment is considered successfully delivered.
We are not responsible for packages that are subsequently lost or stolen after confirmed delivery to the shipping address provided by the customer.
10. Shipping Destinations & Fulfillment Locations
Worldwide Shipping:
We offer delivery to customers around the world. In the rare event that our logistics partners are unable to service a particular destination, we will contact the customer regarding possible alternatives.
Fulfillment Locations:
Depending on the product, inventory availability, and destination, orders may be shipped from fulfillment facilities in the United States, Canada, Australia, or the European Union, or may be dispatched directly by one of our manufacturing partners.
11. Important Shipping Conditions
By placing an order with Plowesouylle, you acknowledge and agree to the following:
- Estimated Delivery Dates: Shipping and delivery timeframes are estimates and are not guaranteed. We are not responsible for delays caused by customs, carriers, transportation disruptions, or other circumstances outside our reasonable control.
- Customs Duties & Taxes: Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, clearance charges, or other government-imposed costs associated with importing the order. These charges are not included in the product price or standard shipping fee unless expressly stated otherwise.
- Accurate Shipping Information: Customers are responsible for providing a complete and correct delivery address. We are not responsible for packages that are delayed, lost, or returned due to inaccurate or incomplete address information.
- Confirmed Delivery: Once the shipping carrier records an order as delivered, our responsibility for the shipment ends. We are not liable for loss or theft occurring after confirmed delivery.
For questions regarding shipping, tracking, or delivery assistance, please contact our support team at support@plowesouylle.com.
To help us locate your order quickly, please include your Order Number (e.g., 031SHOP-1938) and the email address used at checkout.