Shipping Policy

Last Updated: July 25, 2025

Shipping & Delivery Information

We want your order to reach you as smoothly as possible. The information below explains our processing times, delivery estimates, tracking process, and what to expect if an issue occurs during shipment.

1. When Will My Order Ship?

Most orders leave our fulfillment facilities within 3 business days after being placed.

Before dispatch, each order goes through verification, quality inspection, packaging, and carrier preparation.

Orders received on Saturdays, Sundays, or public holidays will be handled on the next business day.

2. Shipping Cost & Expected Delivery Time

Once your order leaves our facility:

  • Standard Worldwide Shipping: $5.99 USD
  • Estimated Transit Time: 10–20 business days

Including the initial processing period, the total estimated delivery window is approximately 13–23 business days.

Please remember that these are estimated timeframes rather than guaranteed delivery dates.

3. What Can Cause a Delay?

Occasionally, a package may take longer than expected because of circumstances outside our control.

Examples include:

  • Customs checks and clearance requirements
  • Carrier disruptions, transportation delays, or logistical interruptions

We appreciate your understanding if your shipment is affected by one of these situations.

4. How Can I Track My Order?

As soon as your order has been dispatched, we will email you a shipping confirmation with a tracking number.

You can enter that number at:

Tracking details may take several business days to appear after the shipping confirmation has been issued.

5. Why Did My Order Come in Separate Packages?

Some orders contain items that are fulfilled from different locations.

For efficiency, products may therefore be shipped separately rather than together. Each parcel will have its own tracking number, and you will receive a separate shipping notification for each shipment.

6. Can I Change My Order?

Please contact us immediately if you need to update your address, recipient details, phone number, item size, color, quantity, or other order information.

Because fulfillment moves quickly, we strongly recommend making your request within 12 hours of ordering and always before shipment processing begins.

Please send:

  • Order Number and Order Email
  • Details of the change you would like to make

We will do our best to help, but we cannot promise that changes will still be possible once fulfillment has started.

7. What Happens if Delivery Cannot Be Completed?

If a carrier is unable to deliver your parcel, it may be held at a local carrier facility.

Please use your tracking number to contact the local delivery provider and ask about redelivery or collection options.

We cannot accept responsibility for shipments returned because an incorrect address was entered at checkout or because a package was not collected within the required period.

8. My Tracking Hasn't Updated

A temporary gap in tracking updates is normal while packages move between facilities.

If your tracking history shows an event within the past 7 days, your shipment should generally still be moving through the carrier network.

When there has been no tracking movement for more than 7 consecutive days, please contact our support team for help.

9. What if My Package Is Lost?

If your tracking has remained inactive for more than 7 days, contact us so that we can request an investigation from the shipping carrier.

When the carrier confirms that your package has been lost, we will send a replacement order at no additional shipping charge.

Please note that shipments marked “Delivered” by the carrier are considered successfully delivered. We cannot accept responsibility for packages that go missing or are stolen after that confirmed delivery.

10. Where Do We Ship From?

We offer worldwide delivery.

Depending on the product and delivery location, your order may be dispatched from a fulfillment center in the United States, Canada, Australia, or the EU, or it may be sent directly by one of our manufacturing partners.

If delivery to a particular country is unavailable through our logistics network, we will contact you to discuss available alternatives.

11. Important Things to Know

By placing an order, you acknowledge that:

  • Shipping dates are estimates: Transit times are not guaranteed and may be affected by customs, carrier operations, or other external events.
  • Import charges are the customer's responsibility: Any customs duties, taxes, import fees, or similar government charges are payable by the buyer and are not included in the listed product price or shipping fee.
  • Please double-check your address: Customers are responsible for entering complete and accurate shipping details. We cannot be held responsible for shipments returned or lost because of incorrect address information.
  • Delivered orders: Once carrier tracking confirms delivery, our responsibility for the package ends. We are not responsible for theft or loss occurring after confirmed delivery.

For shipping questions or delivery assistance, please contact support@ plowesouylle.com.

Please include your Order Number (e.g., 031SHOP-1938) and the email used at checkout so our team can assist you efficiently.